jandawson.net

Not a lot has been written about inappropriate behaviour in virtual reference. The askON service only receives about 6% inappropriate behaviour in the public sector. There is only 1% in the academic sector.

askON has visitor and staff policies and protocol for inappropriate behaviour, but we are interested in developing further training for best practices in identifying and managing visitor behaviours that run the gamut between silly and abusive.

~ by jandawson on March 17, 2010.

Posted in information, information professionals, librarians, libraries, virtual reference
Tags: information, librarians, technology, libraries, virtual reference, best practices, inappropriate behaviour