ask nuna nishi project update
Week four of free reference service on Facebook and things are going well:
- week one: 4 questions, 3 patrons, 8 friends on Aug3
- week two: 5 questions, 3 patrons, 47 friends on Aug10
- week three: 4 questions, 4 patrons, 1 anonymous, 56 friends on Aug17
Patron types:
- message-writers: anonymous questions = 1
- wall-writers: non-anonymous questions = 12
- regulars: returning patrons who have used the service more than once = 4
Question types:
- directional: asking for a recommended place to go (virtual or otherwise) = 0
- ready-ref: factual questions; closed-ended questions = 8
- research: recommended resources; open-ended questions; starting points to further info = 4
- reader’s advisory: recommended reading materials = 1
Noteworthy observation: A user read a question on the wall and provided their knowledge as an anonymous answer–an excellent contribution that was cross-referenced and added to the final answer given to the wall-writing patron.
